RetailPro OSID Mismatch Error

What the error looks like:

When you go to open RetailPro, a Retail Pro window appears that says "Unable to seat workstation: OSID mismatch" Clicking OK closes the message, but RetailPro will not open. 

Please note: A reboot of RetailPro, or the computer, will not resolve this error. 

Submit a helpdesk ticket

This error must be reported through a helpdesk ticket so IT can resolve it. When you create the ticket, please select RetailPRo Support > OSID Mismatch for the issue field. Once your ticket is submitted, someone from IT will reach out as soon as possible to resolve the error.