Reboot Instructions: Genius, Printer, Modem, or Computer

If you're experiencing connectivity or performance issues with your printer, modem, or computer, a power cycle can often help resolve the problem. Please follow the appropriate steps below based on the device you're troubleshooting:

🖨️ Printer
Power cycle your printer if:
- It's unresponsive or frozen
- It’s showing a persistent error message
- It's not printing even though the job was sent

Steps:
1. Turn off the printer using the power button.
2. Unplug it from the wall for at least 30 seconds.
3. Plug it back in and power it on.
4. Wait until it finishes initializing, then try your print job again.

🌐 Modem or Router
Power cycle your modem/router if:
- You’ve lost internet access
- Network speed is unusually slow
- Devices can’t connect to Wi-Fi

Steps:
1. Unplug the modem/router from the wall (don’t just press the power button).
2. Wait 60 seconds.
3. Plug it back in and allow 2–3 minutes for full reboot.
4. Confirm internet connectivity on your device.

🖥️ Computer (PC/Mac)
Power cycle your computer if:
- It’s running slowly or freezing
- Programs aren't responding
- You're having trouble connecting to the internet or network drives

Steps:
1. Save any open work.
2. Click **Start > Power > Restart** (or use Apple menu > Restart).
  - If frozen, hold the power button for 10 seconds to force shutdown.
3. Wait for it to fully reboot before logging back in.

💳 **GlobalPayments Genius Terminal**  
Reboot if:
- It’s frozen or displaying errors
- It's stuck on "Connecting…" or not accepting payments

Steps:

1. Press and Hold buttons 1 - 5 - 9 all at the same time for three to five seconds until it prompts a new screen 

2. In the Password field, type 166832, and hit Enter (Green Circle) Key

3. Select Reboot button, the Genius device should reboot after a few minutes