How to Log In to Your New Email Address Using Existing Credentials

Before You Begin

• Your username (email address) has changed from first.last@wnpa.org to first.last@wnp.org

• Your password remains the same

• You may need to restart or re-authenticate on some devices or apps

Step-by-Step Instructions

1. Outlook on the Web (OWA)

1. Open a browser and go to: https://outlook.office.com

2. Sign in using your new email address: first.last@wnp.org

3. Enter your existing password

4. If prompted, approve sign-in via MFA or authenticator app

2. Outlook Desktop App (Windows or Mac)

You may be prompted automatically to re-authenticate, or you may need to remove and re-add your account.

Option A: Re-authenticate

1. When prompted, enter your new email address

2. Enter your existing password

3. Restart Outlook if needed

Option B: Remove and Re-add Account (if issues persist)

1. Go to File > Account Settings > Account Settings

2. Select your old account and click Remove

3. Click Add Account, enter your new email address, and proceed with login

4. Restart Outlook

3. Mobile Devices (iPhone, Android)

Option A: Automatic Prompt

• Some devices will prompt you to sign in again—use your new email address and same password

Option B: Manually Update Account

1. Go to your phone's Email / Accounts settings

2. Select your current work account

3. Update the username/email field to your new address

4. Save and re-authenticate if prompted

Option C: Remove and Re-Add (if needed)

1. Remove the old account from your device

2. Add a new Microsoft 365 or Exchange account

3. Use your new email address and current password

4. Microsoft 365 Online Apps (Word, Excel, Teams, OneDrive)

1. Open any Office app or go to https://www.office.com

2. Sign out if your old address is still active

3. Sign back in using your new email address

4. Use your existing password

5. Reconnect OneDrive and Teams if prompted

5. Re-authenticate Connected Services (Optional)

• MFA/Auth app may request re-approval

• Check any third-party services (e.g., Zoom, ADP, KnowBe4, WNPA Academy) that use your email address for SSO