Zendesk Ticket Issue Types

When submitting a support request in Zendesk, please select the most accurate Issue category from the dropdown. Proper issue selection helps route your ticket to the appropriate team and ensures faster resolution.

Below is a complete list of available Zendesk Issues, grouped by category:

Domain
Password Reset
 

Email
Access
Misc
Mobile setup
 

Hardware
Asset tracking
Bar Code Scanner
Battery Backup UPS
Hardware Issues
Server down
 

Human Resources
ADP
Core Values
Employee Change
Employee Separations
HW Acquisition
IT Training
New Hire
Profile Setup
Signature Update
Status Change

Ink/Toner Replacement
 

Internet
Internet Install
Outage
Upgrade
Verizon
WiFi
 

Intranet Issue
Article Update
Misc
Password Reset
 

KIVA Room AV
 

Microsoft Office
Install
Update

New Hardware/Software Request
 

Office 365
Admin
Contact Lists
Multi-Factor Authentication
Other
Password Reset
SharePoint
Teams
 

Phone

Printer
Letter Printer
Receipt Printer
Tag Printer
 

RetailPro Support
Annual Inventory
Builds
Cash Drawer
Cashless/Auto-Open
Centrals
Change of Address
Database Crash
Design Update
E-Mail Capture
Failed to Initialize
General Use/Instructions
Genius Device - Hardware Issue
Genius Device - Reboots
Genius Device - Updates
Hardware
Maintenance Pack
Misc
Mobile POS Request
Mobile POS Support
Modify Users
New Users
On Hand QTY Discrepancy 
OSID Mismatch
Password Reset
Permissions
Physical Inventory
PO/Voucher
Polling
Promotions/Coupons
RDI
Reports
Z-Out

Sage
Admin tasks
Integration
Misc
Password Reset
Server Maintenance
Server Offline/Reboot
 

Server
DNS
Firewall
FTP
 

Software
Adobe
Anti-Virus
Apple Device Management
Apple Mobile App
AppleID Support
eCommerce
KnowBe4/Phishing Alert
LogMeIn
Misc
Paycom
Raiser's Edge
Web Browser
WWW Domain / Firewall
WWW Website Administration
Zendesk
Zoom
 

Virtual Machine
Offline
Other
Reboot
 

VPN Connection

Windows
Access
Misc
Network Share Drive
Remote Desktop