Important Notes
- NEVER, EVER, under any conditions (even if told to do so by ISPs or your Telco provider like CenturyLink, Hughes Net, Comcast, Monkey Brains, etc.), press the "Reset" button on any equipment, including routers or modems, unless directed to do so by WNPA I.T. This equipment has already been configured for the store. Pressing these buttons will clear information vital to proper network operation and could even permanently bring down the store's internet connection.
- NEVER, EVER move or disconnect any network cables or power cables on the router or modem unless directed by WNPA I.T.
Some workstations can access the internet; others can't.
- In this case, there is NOTHING WRONG with the internet connection, only the affected workstation(s). Check the cabling of the affected machine. Make sure the network cable is plugged into the back of the computer, and the other end is plugged into the wall jack (some cables may run directly into the wall). Make sure the cable is plugged into a data jack, not a telephone line.
- Restart the computer by shutting down and rebooting.
- Verify the connection is up by accessing an external site like google.com.
- If you are still not connected, call the list below for further assistance. Please have the computer name (a white label on the top-front of the computer, ex: SAFR-POS-1) ready when calling.
No workstations can access the internet.
- Start by powering off the modem, the router, and machines. Then power up the modem first, then the router, then the devices, in that order. Sometimes this is just a matter of switching the power strip off, then back on.
- Be patient. It may take as long as five minutes for the connection to return.
- Verify the connection is up by accessing an external site like google.com.
- If the connection does not come back up, call the number below for further assistance.
WNPA IT Support: 520-789-7415
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