Retail Pro will not launch.

• In the event you receive an error message when attempting to start Retail Pro, make sure the following is done:
  • Make a note of the error message; take a screenshot if possible.
  • Acknowledge the error message by clicking “OK” or “Cancel.”
  • If multiple workstations exist, please ensure that the main Retail Pro workstation is on and connected to the network.
  • Completely close out all Retail Pro screens, and try to launch again.
  • If you cannot successfully launch Retail Pro, restart the computer by shutting down and rebooting. Wait approximately five minutes before attempting to launch Retail Pro.  Launching too soon could result in additional failures.
• If Retail Pro will still not launch, call the number below for further assistance.

WNPA IT Support: 520-789-7415

http://helpdesk.wnpa.org